Refunds & cancellation
One academic year at a time, invoiced in advance. This page says what that means when you want to stop — including the part where you do not get the current term back.
What you are buying
A per-student, per-year subscription for one academic year, invoiced annually in advance, plus GST. The roll is counted once, at the start of that year. There is no setup fee on Ledger or Trust, no per-transaction charge, and no commission on the fees your school collects — we never handle that money, so there is nothing to take a percentage of.
Cancelling
You may close your account at any time, from inside it, without asking us. Two things follow, and we would rather you knew both now:
- The current term is not refunded. You have the service for the rest of the year you paid for, and you may keep using it.
- Nothing is held hostage. The account goes read-only rather than dark. You can open records, print receipts and export every module as CSV for 90 days. After 90 days we delete it.
Renewing, or not
The term is one academic year and it does not roll into a multi-year commitment. There is no automatic price escalation. You may decline to renew at the end of a term for any reason, or none, and you do not have to give notice to do it.
Students who join or leave mid-year
Students joining after the year starts are added pro-rata at the next invoice. Students who leave are not refunded, and do not count again the following year.We do not re-count your roll mid-year looking for growth to bill.
If an invoice goes unpaid
The account goes read-only, not dark, and you keep the same 90 days to export. We may end the agreement for non-payment after notice — and immediately, without it, for use that endangers another school's data.
If we get something wrong
We are liable for what we get wrong, capped at what you paid us in the twelve months before the claim, as the terms set out. Where a refund is the right answer we will say so; we would rather return money than argue about a service somebody did not get.
How to ask
Write to hello@timelino.com from an address on the account. A person replies within one working day, and any refund goes back to the account the invoice was paid from, within seven working days of us agreeing it.
Where this sits
This page describes the terms of service in plainer words. Where the two differ, the signed order form or agreement wins — that is what Vempus Technologies Pvt. Ltd. is bound by.